How about your after sale service support?
You will get VIP after sale service once we cooperated: 1. Professional Multi Languages After Services Team (English, Russia, Japanese, Spanish, Arabic…) 2. Marketing Materials show how to help you make profit with our machine. 3. ONLINE Training for fast education.
changing or refunding policy
Our machines have passed strict quality testing before delivery, with Aluminium package for safe transportation. If new arrived machine can’t be fixed or work, we will change a new machine for you.
Do you have service support in our local market?
We have more than 15 professional after sales service engineers who speak different languages. So if you have any questions or problems, you just need to send pictures or video of the machine, our after sales service will know and understand the problem, they will help you to fix/solve the problem via video meeting or technical guidance document. We also regularly visit our customers every year to offer technical support,service support and clinical support as well as marketing support etc.
What can I do if the machine doesn’t work when I receive it?
Our machines all passed strict quality testing before delivery, with Aluminium package for safety transportation, double guarantee the good quality machine when arrived your place. If the machine doesn’t work, our after sales service engineers will contact you immediately, and provide the manual and video show how to make it works quickly. So you don’t worry about this.
What can i do if the machine is broken?
We have TUV ISO13485, Medical CE, FDA, CE, has very strict quality control system, you can trust the quality. We offer 1 free year warranty and lifetime maintenance for mainframe. If the machine has any problem,our professional after sales service engineer will contact you at once and find out what the problem is,then they will send you new parts free of charge within 2 working days and help you to change it, and ensure the machine works well.